Salary: £25,000 – £28,000 commensurate with experience and ability to work unsupervised.
Location: Kendal
Hours: Full Time (will include some Saturday working)
Position: Full-time, Permanent
Role Summary
As a Senior Sales Negotiator, you will be instrumental in driving residential property sales, managing client relationships, and overseeing the full sales journey — from valuation to completion. You will also take ownership of sales progression, ensuring transactions move smoothly through to exchange, while mentoring junior colleagues and contributing to the Company’s overall success.
Key Responsibilities
Sales & Negotiation
- Qualify buyers ensuring full details are obtained and recorded accurately on the Company’s CRM system
- Negotiate offers between buyers and vendors to secure successful outcomes
- To manage the booking of viewings to ensure optimum efficiency, enabling viewing staff to provide a gold standard service, whilst remaining safe as lone workers.
- To manage the full sales cycle from listing to completion whilst maintaining a Gold Standard throughout.
- Maintain accurate records using the company CRM systems and property portals.
- Build and maintain strong relationships with our clients, solicitors, and mortgage advisors.
- Promote additional services such as Milne Moser conveyancing, and financial products.
- To ensure that client keys are logged and stored securely. Also, to ensure that client keys are only released once the necessary security checks have been carried out.
- Monitor local market trends and identify new business opportunities.
Sales Progression
- Act as the main point of contact for buyers, sellers, solicitors, and mortgage brokers throughout the transaction
- Proactively manage the sales pipeline, chasing documentation and resolving issues to avoid delays
- Keep all parties informed of progress and manage expectations
- Proactively identify risks and implement solutions to keep sales on track
- Maintain accurate records and update CRM systems regularly
- Ensure compliance with anti-money laundering (AML), GDPR, and other regulatory requirements
Team Leadership & Development
- Support and mentor junior negotiators and viewers, sharing best practices and helping them achieve targets
- Contribute to team meetings and performance reviews
- Assist management with training initiatives and onboarding of new staff
- To assist the Company’s financial team with billing and supplier queries
- To receive incoming correspondence, action and distribute accordingly
- To monitor and report faults in the office
- To be responsible for correct and accurate data entry for all property marketing materials including window cards and brochures
- To supervise the office staff in the absence of the Head of Residential Property.
- To provide weekly and monthly figures as required by the Head of Residential Property
- To focus on the growth of the Company providing ideas for specific campaigns for generating business pursuing lost stock and stock listed by competitors in a timely manner.
Reporting Lines
This role reports to: Head of Residential Property
Person Specification
Skills & Experience
- Minimum 2–3 years’ experience in residential sales within estate agency
- Strong understanding of the UK conveyancing process and property legislation
- Proven track record of meeting and exceeding sales targets
- Excellent communication, negotiation, and problem-solving skills
- High attention to detail and ability to manage multiple transactions simultaneously
- Proficient in CRM systems and property portals
- Full UK driving licence
- Level 3 Technical award/Member of Propertymark
- Driven to provide gold standard services
Agreed behaviours: these reflect the outline behaviours agreed by the team
- Positivity and being open to embracing change.
- Teamwork, collaboration and support (between departments and businesses).
- Managing ourselves whilst being mindful of the effect we can have on others.
- Gold Standard – be the best you can possibly be, do the best you can possibly do.
- Respect – for each other and for anyone coming into contact with Milne Moser.
Benefits:
- Generous holiday entitlement of 37 days holiday per year, including Bank Holidays (pro rata if part time hours)
- Holidays broken down into hourly increments, allowing for optimal flexibility
- Auto-enrolment Pension scheme
- Health care plan that provides a range of benefits including:
- medical costs including help with your bills towards dental, optical and therapy;
- other specialist services to assist with your health and wellbeing;
- 24 hour Counselling & Advice Line for you and your family;
- personal accident/accidental death cover for you;
- personal accident/permanent disability cover for you; and
- Staff discount scheme, offering discounted legal services, estate agency and property letting services.
- Bravo! Staff incentive and peer-to-peer reward scheme – providing rewards for a whole range of achievements!
- And most importantly, Easter Eggs and other treats along the way!
Apply for this position:
To apply for this position, please email your current CV with covering letter telling us why you are suitable for this position to Andrew Holmes andrew@milnemoser.co.uk
